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A
abandoned vehicle 104
abandonment 104, 117, 230, 234
abbreviation 55
absence problem 20, 106, 117, 187, 188, 217, 235
absentee managers/owners 124, 215, 216, 217, 218
Accredited Adviser in Insurance (AAI) 206
Accredited Resident Manager Profile 176
acknowledgment of notice 75, 76
actual cash value 201, 205
address correction requested 231
administrative hours 177
advertising 20, 21, 22, 24, 37, 53, 54, 55, 56, 57, 60, 62, 63, 64, 75, 89, 90, 97, 98, 103, 111, 117, 130, 133, 136, 143, 161, 169, 170, 171, 190, 197, 216, 228, 233
Advisory Committee on Intergovernmental Relations 126
aerator 142, 143, 155
aesthetics 121, 130, 133, 136, 140, 141
affidavit 227
agreed amount insurance 203, 206
AIDS 72, 73
air filter 140
alarm system 117, 180, 207
alcohol abuse 72, 173, 186
Allen, Woody 194
alteration 72, 113
aluminum wire 207
A.M. Best Company 207, 245, 248, 251
American Advertising 62
American Institute of Architects 226
American National Standards Institute 131, 137, 167, 248
American Society of Civil Engineers 192
Americans with Disabilities Act 173
amortization 30, 31, 202, 212
A.M.P. Special Industries 207
Annie Hall 194
answering machine 161
antennas 100, 104
antitrust laws 50
apartment association 3, 5, 6, 26, 46, 86, 106, 107, 109, 117, 125, 128, 170, 172, 185, 216, 217, 244
Apartment Association of Greater Dallas 119
apartment employment agency 170
apartment finding service 61
apartment guide 62
apartment number 110
appeal, formal 124
appeal, informal 124
application form 90, 94, 106
aquastat 142, 151
arson 199
Arthur Anderson 195
assessment 18, 99, 123, 124, 125, 126, 206, 207, 252
assessment-to-value ratio 124
assigned risk pool 203
Associate in Risk Management 206
assumed name 57, 110
AT&T 163
attic ventilation fan 140
attorney 106, 107, 109, 114, 131, 167, 180, 202, 227, 228, 244
Austin, TX 206
automatic inflation adjustment 202
awning 140
B
bad check 105, 112
bad tenant 7, 23, 33, 57, 61, 65, 66, 69, 71, 78, 110, 183, 188
baggage lien 117
bait-and-switch 111
Baker, Maxwell C. 192
base date 35, 42, 47
Beck, John 223
Beneke Company 225
Berkeley, CA 10, 229
Best Practices for the Intelligent Real Estate Investor 242, 245
Better Business Bureau 191
billboard 129
black employee 189
blindness 72
boats 101
boiler insurance 143, 203
boiler plate 116
bonus 22, 44, 131, 176, 185
bookkeeping 82, 175, 188
Boston, MA 29, 48, 215
Boulder, CO 231
breakage 194
break in 105, 106
breezeway 223
bribe 31, 33, 34, 84, 86
Brookline, MA 29
Brown, Jerry 215
Builders, The 183
building code 205, 252
Building Construction Cost Data 241
Buildings magazine 191
Built-Up Roofing Systems Manual 192
bulb replacement cost 130, 135
bulletin board 9, 62
burglar alarm 207
business card 58, 67, 161
C
California Housing Council, Inc. 228
California State Board of Equalization 126
call forwarding 161
call waiting 161
Cambridge, MA 35
Campbell, Lowell 231
campers 101
cancer 40, 72, 188
candles or kerosene appliance 117
capital improvement 30, 100, 122, 124, 241
Carolina Roofing Services, Inc. 192
carpet 5, 22, 30, 31, 77, 78, 79, 102, 114, 131, 157, 180, 191, 194, 196, 197, 212, 220, 221, 222, 225, 226, 230
Carter, Jimmy 46
cash flow statement 121, 199, 209, 210, 212
cats 102, 115
caulking 140
Census Bureau 123
certificate of appropriate insurance coverage 226
Certified Insurance Counselor (CIC) 206
Certified Property and Casualty Underwriter 206
certified roofing contractor 191
Chandler 42
charity 39, 40, 41, 42, 43, 44, 45
charity excuse 39, 45
check register 213
child labor 179
children 103
chime 162
circulating pump 142
claims made coverage 204, 205
classified ad 53, 62, 89, 161
Clayton Antitrust Act 50
cleaning 25, 37, 75, 76, 77, 84, 87, 88, 99, 102, 131, 141, 143, 162, 166, 172, 175, 195, 196, 197, 198, 225, 226, 230
coded bill 242
coin-operated dryer 87
coin-operated washer 87
coinsurance 202, 203, 206, 235, 251
cold weather ballasts 135
collected rent 209
collection agency fee 116
commercial property 124
commission 60, 61, 128, 206, 252
commissioned salespeople 67
comparables 11, 12, 125
complaints 26, 29, 61, 85, 105, 142, 186, 187, 190, 191, 193
compliments 182, 194
compressor 143, 148, 149, 196, 242
computer 3, 16, 55, 56, 58, 69, 109, 122, 124, 146, 162, 187, 198, 209, 210, 212, 213, 249, 251, 253
concessionaire 83, 84, 85, 86, 87, 88, 97, 197
concession, rent 18, 19, 20, 31, 85, 253
condemnation 116
confinement to a wheelchair 72
conflict of interest 193
Construction Consultants, Inc. 192
Consumer Price Index 1, 48, 120, 176
contemporaneous diary 182
contents insurance 113
Contingent Liability From Operation Endorsement 205
contractor’s price 193
contractor’s profit 225
contract rent 13
conversion ratio 27, 28, 31
cooling tower 155, 158, 242
cordless phone 162
co-signer 67, 71, 72, 75, 106, 235, 236
co-worker 171
Craigslist.org 54, 62, 97
Creative Apartment Management 176
credit application 65
credit bureau 69, 231
credit card 65, 69, 88
credit check 61, 68, 69, 75
criminals 130, 131, 186, 229
crimp connection 207
Crouch, Greg 203, 205, 206
cubic feet 151
Cunningham, Robert 183
custody 72
D
daily report 31, 60
Dallas Apartment Association 176
Dallas, TX 28, 37, 56, 62, 83, 119, 125, 139, 146, 148, 170, 176, 185, 206, 241
Daly City, CA 223
damage 5, 29, 37, 71, 72, 75, 76, 77, 79, 94, 98, 102, 103, 104, 110, 112, 113, 114, 157, 196, 200, 204, 235, 252, 253
data base program 210
day care center 110, 113
day/night thermostat 141
deadbeat 78, 106, 112
dead end 222
deafness 72
death 105
deciduous tree 140
deductible 179, 199, 200, 201, 202, 203, 204, 206, 208
deferred maintenance 119, 236
Delaware Valley Apartment Owners Association 197
demand meter 127, 128
demolition 205, 225
Demolition and Increased Time to Rebuild 205
Demolition Cost Endorsement 205
Department of Energy 120
Department of Health and Human Services 186
Department of Motor Vehicles 231
deposit report 209
Digging for Gold in Your Own Back Yard 126
direct mail 62
disability discrimination 173
discount for on-time payment 111
discovery 107
discretionary expense 119
discrimination 7, 72, 103, 173, 189, 218, 229
dishonesty 189
disreputable vehicle 104
Distress Sales Report 223
divorce 72
dogs 102
domestic hot water 141
downstairs 16
drain backup 230
drain stoppage 114
drapes 11, 104, 131, 194, 226
driver’s license number 72
drug abuse 72, 173
drug dealer 106, 228, 229
drug rehabilitation program 173
drugs 12, 72, 173, 186, 229
drug test 173
drunk 186, 190
due date 111, 112, 230, 252
due-on-sale clause 237
Dupree + Scott 119, 176, 177, 245, 248
E
earthquake insurance 207
Easley, McCaleb, and Stallings, Ltd. 125
economic racism 47
economic rent 13
electric dryer 86
electric eye 131
employee dishonesty insurance 204
employer 67
energy consumption 86, 140, 143, 145, 146
energy crisis 120, 128
engraved sign 58
Epley, Richard 178
Equal Employment Opportunity Commission 173
estate of deceased 106
estimated reading 129
ethical consideration 237
eviction 8, 44, 65, 66, 71, 73, 78, 99, 106, 109, 110, 117, 213, 228, 230, 237
Eviction Book for California 106
exercise their option 237
expenses 1, 2, 3, 7, 28, 38, 39, 41, 54, 84, 87, 93, 100, 119, 121, 122, 124, 126, 127, 130, 148, 159, 175, 180, 184, 197, 203, 210, 213, 218, 234, 236, 241, 242, 243, 251, 253
expenses notebook 122
external storage 114
F
Fair Housing Amendments Act 68, 72, 103, 229
fair market rental 9, 11, 12, 20, 238, 253
fair market value 9, 21, 22, 23, 27, 43, 98, 238
families with children 72
faucet 78, 142, 156, 158, 175, 194, 198, 243
Federal Crime Insurance 76
federal income tax 237
federal unemployment 179
fence 166, 207
FHA 183, 197
fictitious name statement 110
55 or older 72
file destruction 107
file folder 79
fire 178, 186, 189, 190, 225
fire door 207
fire extinguisher 207
fire insurance 202
fire resistant roof shingle 207
flea market 117
fleas 76, 77
flood 59, 113, 129, 149, 194, 204, 226
flowers 185
flue damper 151
flyer 90
form of rent payment 112
Fort Worth, TX 185, 191
free rent 179
freeze 201
front money 237
frozen pipe 113, 243
furnished 53, 97, 98, 99, 112
G
garages 17, 46, 89, 90, 91, 92, 219, 222, 243
gas dryer 86
gas light 152
general contractor 225, 226
Glassman, Sidney 176
Golden Rule Insurance Company of Indianapolis 70
Gomer, Duane 176
good tenants 4, 29, 33, 34, 66, 71, 110, 183, 229, 235
gouging 7, 9, 34, 35, 43, 46, 47
grace period 111, 230
gradual approach 36
Griffin, C.W. 192
grooming 188
gross potential 13
gross rent multiplier 41, 149, 223
groundskeeping 170, 175, 177
Group Management Properties Corporation 91
guaranteed replacement cost 203
guests 99, 113, 130
Guide to Residential Management 176
H
Hammonds, Willard 203
handicapped 64, 72, 229, 230, 244
Hann, David 225
Harris v. Capital Growth 67
Harvard 103, 183, 215
hassle avoidance 6, 27
hazard insurance 113, 202, 205, 207
HD Supply 130, 133, 134, 135, 143, 156, 194, 249
health insurance 70, 176, 179
heavy maintenance 175
help wanted ad 169
high-pressure sodium 135, 136
high-rise apartment building 16, 100
home of record 117
homeowners association 206, 252
homeowners policy 202
hostile takeover 190
hotel 112, 170
hot water heater 9, 120, 131, 139, 141, 142, 151, 152, 180, 197, 221
hot water temperature 142
Houston, TX 4, 48
How I Turned $1,000 Into $5,000,000 in Real Estate in My Spare Time 53, 169, 176, 246
How to Successfully Manage Real Estate in Your Spa 176
HUD 63, 64, 68, 103, 183, 244
I
illegible bill 242
Illuminating Engineering Society of North America 137
Immigration Control and Legalization Amendments Ac 171
improvements 30, 104, 122, 201, 246
Income and Expenses in Rental Apartment Communitie 176
Income/Expense Analysis 176
Increased Cost of Construction Endorsement 205
inelastic demand 49
insane 229
Institute of Real Estate Management 90, 119, 122, 142, 176, 242
insulating blanket 141
insulation 50, 120, 131, 139, 140, 141, 225, 243
insulation map 139
insurance claim 225, 251
insurance consultant 205, 206
insurance coverage certificate 191
Insurance Principles and Practices 202
integrity test 173
interest 28, 35, 40, 72, 81, 82, 104, 126, 193, 194, 202, 212, 213, 237
interest bearing account 81
Internal Revenue Code 179
International Association of Lighting Maintenance 137
inventory 98, 106, 112, 117, 190
IREM 142, 151, 153, 176, 241, 245, 246, 247, 248
IRS 40, 42, 45, 107, 116, 179
J
janitorial service 193, 219
job description 169
Johnson, George 200
Journal of Property Management 242
Journal of Property Tax Management 126
judgment 68, 71, 72, 206, 207, 227, 231, 234, 244
K
Keating, Frank 68
Keaton, Michael 66
Kelleher, Michael 191
Kelley, Ed 53
kerosene 117
keys 75, 76, 78, 105, 113, 115, 190, 233
kickbacks 84, 188, 189, 193
Koppers 191
L
labor relations 183
labor union leader 183
land and outside improvements 201
land contract sale 237
Landlording 87, 88, 102, 104, 167, 213, 246
landlord’s lien 106, 117
late charge 4, 111
late rent 111, 230
laundromat 84, 85
laundry room 63, 83, 84, 85, 86, 87, 88, 127, 137, 222
Law of Supply and Demand 11
lawsuit 225, 227
lawyer 70
leak 175
lease form 109
lease option 126, 237
leasing agent 22, 65, 170, 171, 176, 188, 216, 233, 234, 235
letters of recommendation. 171
Levy, Larry 48
liability insurance 199, 202, 207
lie detector 173
lifeguard 243
lighting 129
lighting survey 129, 131
light maintenance 175
light meter 136
like kind and quality 205
litigation 3, 7, 107, 116, 218, 227
living in sin 103
lock-out 105
locks 78, 90, 105, 113, 115, 117, 175
locksmithing 172, 197
long distance call log book 163
long-life incandescent bulb 135
long-term tenants 4, 29, 37, 38, 39
loose-leaf binder 182
loss assessment insurance 206
Love My Carpet 77
lowering rent 15, 16, 18, 19, 20, 27, 44, 49, 50, 63, 98, 149
Lower Your Real Estate Taxes 126
low-flow showerhead 142
low-pressure sodium 136
Lowry, Al 176
lumens 133, 135
M
mail rent payment 112
maintenance man 177
maintenance request 107
make-ready 77
management training 185
manager call letter 181
manuals 121
Manville Corporation 191
marketing 2, 4, 5, 6, 15, 20, 22, 31, 62, 63, 84, 89, 105, 130, 161, 172, 185
Marvin Poer and Company 125
master-metered building 106, 127, 130, 133, 136, 139, 140, 143, 145, 146, 147, 148, 149
Mayer, Martin 183
McGovern, George 48
MCI 163
mental illness 45, 63, 72
mercury vapor 135, 136
metal halide 136
meter reading date 129
military 116
minimum wage 179
minimum wage law 171
miniwarehouse 89, 90, 91, 161, 223
misrepresentation 202
missing cash 188
modular boiler 151
Moodys 207
Moore, Robert 176
motel 114, 170
motion-sensing switch 137
move-in check list 75, 94
move-in inspection 79
move-out inspection 79
moving expense 34
Multi-Housing News 125
mushroom theory of management 184
N
NACLEO 87
Nadex Coin Sorter 88
Napier, Jimmy 243
National Apartment Association 173, 176, 228, 242
National Assn. Coin Laundry Equipment Operators 87
National Association of Electrical Distributors 137
National Association of Home Builders 228
National Association of Public Insurance Adjusters 226
National Association of Realtors® 228
National Bureau of Standards 140
National Electrical Contractors Association 137
National Flood Insurance Program 204
National Lighting Bureau 137
National Multi-Housing Council 228
National Real Estate Investor 125
National Roofing Contractors Association 192
negotiated discount 201
new construction 116
news media 228
next of kin 68
Nickerson, William 53, 169, 176, 193
Niemann, Larry 105, 106, 173, 203
ninety-day moving-average vacancy rate 13
Nixon, Richard 34
Nixon v. Mr. Property Management Co. 78
noise 11, 15, 65, 105, 143
nonconforming use 205
non-licensed electrician 134
notary public 75
notice 110, 111
notice-processing check list 75
notice revocation 76
number of occupants standard 68
O
occurrence insurance policy 204
office 91
office hours 31, 101
Oil Embargo 120
one-bedroom house 223
OPEC 50
Operating Expense Study 176
outdoor reset control 151
outside income 172
over 55 103
over 62 103
overhead 225
overtime 179
Owens/Corning Fiberglass 191
owner’s right to enter the unit 115
P
Pacific Gas & Electric Progress 137
Pacific Heights 66, 73, 106, 234
paint 104, 178, 195, 197, 241
painting 31, 37, 38, 75, 99, 104, 141, 172, 175, 193, 212, 225, 241, 242, 244
paranoid schizophrenic tenant 229
parking 3, 11, 16, 46, 91, 101, 110, 114, 129, 131, 148, 167, 217, 228, 244
partial payment 112
patterns 16, 129
Patterson, Steve 191
pay rate 176
Pennsauken, NJ 227
performance bond 226
personal check 75, 112, 230
personal injury suit 107
personal property 190
personal property tax 123, 124
pest control 226
pestilence 226
pets 53, 76, 77, 102, 103, 115, 172
petty cash 190
phone bill 163
photoelectric switch 137
photograph 94, 228
photographer 217
PIC Personality Plus Indicator 173
picture hanging 113
Pierce County, WA 176
pilot light 151
pipe insulation 141
pitched roof 192
PL- and SL- fixtures 134
plumbing 150, 180, 191, 197, 221, 222, 225, 230, 242
police 105, 190, 228
pool 11, 22, 59, 97, 99, 100, 127, 143, 145, 146, 148, 151, 155, 156, 158, 160, 167, 170, 172, 175, 197, 203, 207, 242, 243
poor fit problem 178
post card 121
post card poll 187, 189
potential rent 209
power equipment 179
Practical Apartment Management 53
pregnant women 72
preventive maintenance 120, 121
previous landlord 66
principle of substitution 50
private investigator 217
Professional Apartmenteering 87
professional tax appealer 125
profit motive 42
Prop 13 126, 215
property management 192, 193, 203
property tax 18, 122, 123, 124
proration 93, 112, 149, 160
PTA 228
public adjuster 225
Q
Quicken 16, 210, 212, 213
R
racketeering 190
radio advertising 60
rape 78, 107
rate category 127
rated life 130
real estate agent 60, 61
Real Estate Investors Association of Cincinnati 77
Real Estate Investor’s Monthly ii, 210
reassessment 123, 126, 237
references 165, 171, 173, 191, 216, 225, 245
reflective solar film 141
relative 67, 193
rental application 65
rental market survey 11, 12
rent control 9, 10, 11, 24, 34, 35, 36, 42, 45, 46, 47, 48, 215, 218, 227
rent decrease 19, 20, 23, 27, 44, 50, 150
renters insurance 113, 207
rent loss 226
rent loss coverage 204
rent report 3, 177, 183, 189, 209, 210
Repair and Remodeling Cost Data 241
repair request 243
repairs 30, 39, 113, 114, 115, 140, 157, 172, 175, 180, 189, 191, 192, 195, 197, 198, 204, 225, 226, 235, 236, 243, 244
repeat purchases record 198, 209, 212
replacement cost 130, 200, 201, 202, 203, 205
reply card 189
resident manager ii
retaliation 229
returned-check charge 112
return on current equity 184
Revenue Ruling 68-579 179
reverse directory 66
R-factor 131
Richards 42
Riegel, Miller, and Williams 202
Risicato 42
risk manager 206
roaches 226
Robinson, Leigh 87, 88, 102, 106, 213
roof 191, 242
Roofing and Waterproofing Manual 192
Roofs: Design, Application, and Maintenance 192
Roof Technical Services, Incorporated 191
roommates 77
Rowan Companies 179
R.S. Means Company, Inc. 241
rules and regulations 101, 114
S
safety 71, 72, 121, 130, 133, 135, 136, 137, 150, 151, 152, 182, 229
sales tax 127, 128, 151
San Francisco, CA 24, 46, 47
San Francisco Chronicle 10
Sangiacomo, Angelo 46, 47
screening service 173
screw-in fluorescent lamp 134
script 106
Sears Roebuck 87, 104, 128, 162, 191, 194
Section 179 of the Internal Revenue Code 87
security 101, 110, 130, 131, 133, 241
security deposit 76, 77, 82, 90, 103, 112, 116, 197, 209
security deposit indicator 31
security guard 114
security light 78
self-insurance 199, 200
Self-Service Storage 90, 223
Self Storage 90
Self Storage Association 90
semi-monthly rent 111
senior citizen 39, 42, 44
separate meters 120, 127, 129, 131, 145, 146, 147, 148, 149, 189
separation from the service orders 116
service contract 143, 195, 203
Seton Name Plate Corporation 141
shampooing 37, 196
Sherman Antitrust Act 50
shopped 217
shopper 185, 188
short rate 207
showing 162
shrinkage 194
SICO Incorporated 221
sign 56, 57, 58, 59, 89, 161
signs of high rent 31
Sixty Minutes 229
62 or older 72
skip 231
skip tracing 65, 68
skylight 131
slacker 183
small claims court 231
smoke detector 78, 207
social security 179
Society of Certified Insurance Counselors 206
sodium vapor lamp 130
soft market 22
special services for seniors 103
Speed Queen 87
Spell out who pays which utilities. Also require t 113
split run test 55
spot check 88
Sprint 163
stable tenants 39
Stahl, Stanley 70
State Farm Insurance 206
state law ramifications 237
state unemployment 179
statute of limitations 107
steam clean 78, 131, 196
storage space 103, 194, 219
store room conversion 220
storm window 140
street rent 13
subleasing 110
Submeters 160
Successful Apartment Management 176
Super Saver Plus fluorescent bulb 135
supplier 190, 193
Sylvania 135
T
“tail coverage” 205
taping the phone call 116
Tarrant County Apartment Association 185
Tax Ad Valorem Consultant 125
tax appeal seminar 125
tax assessment 18
tax assessor’s file 124
telephone bill 163
telephone extension 162
temperature-limiting thermostat 141
tenant’s guests 113
term 104, 110
test 173
testing 173
Texas 11, 63, 111, 205, 218
Texas Apartment Association 22, 173, 203, 206
Texas Apartment Association lease 109, 115
Texas Apartment Association Red Book, 106
Texas Apartments 105, 106
Texas Water Code §13.501 160
therm 151
The Self Storage Rental Agreement 90
three-year payback 120, 124, 133, 162, 205, 207, 220, 221, 222, 223
tiered rent schedule 16
timer 137, 142
toilet 175
tools 172
Towering Inferno 134
traffic report 60, 75
transfer clause 116
transfers 31, 103
Trinity Tenants Union 46
truck 172
Truth in Renting 76
TRW 69
turnover 28, 29, 31, 36, 37, 38, 39, 41
TV advertising 60
twelve-month moving average 16
U
under-the-stairs closet 92
undoubling 49, 50
unemployment 179
Uniform Commercial Code 105
union 67
unregistered, undrivable vehicle 101
upstairs rent 16
utilities 11, 53, 75, 78, 79, 83, 84, 85, 86, 87, 100, 106, 113, 114, 119, 128, 147, 148, 149, 150, 153, 159, 178, 179, 212, 221, 230, 231, 234, 239, 241
utility turn off 106, 230
V
vacancy electric 131
vacancy loss 3, 14, 15, 16, 24, 209, 210
vacancy rate 12, 13, 14, 15, 16, 17, 18, 19, 20, 22, 23, 24, 25, 26, 28, 31, 47, 49, 50, 63, 105, 131
vacancy report 13, 209, 210
vacancy sign 59, 75
Vaughn v. Edel 189
vehicles 92, 101, 104, 153, 235
vending machine 197
verifiable expense 119, 120
video 107, 217, 228
videotape 116
visitors 110
volume discount 194
W
wage and hour laws 101, 179
Wage and Price Guidelines 46
Wage-Hour and Employment Practices Manual for the 179
waiting list 13, 14, 23, 27, 28, 31
wall bed 221
Wall Street Journal 70, 186, 227
Walt Disney Company 227
washeteria 84
Washington, DC 48
waterbeds 101
water vacuum 226
weather-stripping 140
WEB Service Co. 84, 85
weekly rent 111
Weisbrod, Harry 179
West Point 182, 183
wheelchair 72
White, Kevin 48
Wilkerson Pre-Employment Screening Audit 173
word processor lease 109
workers compensation 105, 203
Wyatt Company 206
X
“X” and “Y” theories of leadership 182, 183
Xerox label sheet 187
Y
Yellow Pages 60, 63, 89, 125, 161, 191, 206, 226
You Can Get Your Real Estate Taxes Reduced 126
Z
zoning 110, 205