1. Overview 1
    PART ONE: LEASING
  1. Setting Rents 9
  2. Signs Of Low Rents 27
  3. Excuses For Not Raising Rents 33 (SEE VIDEO)
  4. Advertising 53
  5. Leasing 65
  6. Processing Move-Outs And Move-Ins 75
  7. Chapter 3: Excuses for not raising rent

    PART TWO: OTHER INCOME
  8. Cash Management 81
  9. Laundry Income 83
  10. Garages 89
  11. Forfeited Security Deposits 93
  12. Other Income 97

  13. PART THREE: POLICIES
  14. Policies 101
  15. The Lease 109

  16. PART FOUR: EXPENSES
  17. Expenses 119
  18. Property Taxes 123
  19. Electricity 127
  20. Lights 133
  21. Appliances 139
  22. Separate Meters 145
  23. Gas 151
  24. Heating Oil 153
  25. Water And Sewer 155
  26. Telephone 161
  27. Trash Collection 165

  28. PART FIVE: RESIDENT MANAGERS
  29. Recruiting Resident Managers 169
  30. How Much To Pay Your Resident Manager 175
  31. How To Supervise Your Resident Manager 181

  32. PART SIX: FLAT ROOFS
  33. Flat Roofs 191

  34. PART SEVEN: PURCHASING
  35. Purchasing 193

  36. PART EIGHT: INSURANCE
  37. Insurance 199

  38. PART NINE: BOOKKEEPING
  39. Bookkeeping Techniques 209

  40. PART TEN: ABSENTEE MANAGEMENT
  41. Absentee Management 215

  42. PART ELEVEN: LOAD FACTOR
  43. Reducing The Load Factor 219

  44. PART TWELVE: EMERGENCIES
  45. Emergencies 225

  46. PART THIRTEEN: HOUSES
  47. Rental Houses 233

  48. PART FOURTEEN: MAINTENANCE
  49. Maintenance 241

  50. APPENDIXES
    A. Pertinent references 245
    B. Definitions 251

    Index 255